Terms & Conditions
Silverfin Sports Warranty General Information
a) Silverfin Sports reserves the right to withhold or refuse warranty service whilst the purchaser’s credit account is in arrears.
b) All products purchased from Silverfin Sports are covered by the manufacturer’s warranty. Please check the warranty reference from manufacturers.
c) Silverfin Sports will provide warranty service only in respect to products that were supplied by Silverfin Sports
d) No warranty is expressed or implied as to the quality or fitness of the products for any particular purpose or otherwise.
e) Silverfin Sports will not be liable for any loss, damage or injury to the purchaser or to any other person or to the property of the purchaser or any other person arising out of the use or possession of the Products.
f) Note, that in all circumstances the Manufacturers warranty is void if:
There is evidence of improper configuration.
There is evidence of water damage.
There is evidence of physical abuse, any item damaged in transit should be reported as soon as received. Please read the Product Returns section below for further instructions.
There is evidence of misuse including accidental or intentional abuse.
There is evidence of previous repair by another repair centre other than Gun City approved repairers.
There is no record of purchase from Silverfin Sports. We will do our best to look for your sales information, but ultimately it is your responsibility to retain your sales receipt.
Internal Warranty:
Warranty conditions are set to ensure reasonable wear on the product. Rough use and misuse of products are not covered under warranty (as above). Not following product care instructions is considered misuse of the product. Rough use is considered any direct, indirect consequential, incidental or any other type of damage resulting from the use of the product.
Warranty does not cover; fire, theft, intentional breakage, modification or customization, or damage during assembly. Lost parts are not covered under warranty for all products.
We reserve the right to determine whether to repair or replace any of our products covered by this warranty, and the right to replace any discontinued models with comparable models when necessary. Colours and components may vary between original and replacement parts.
Any of our products that fail due to misuse, negligence or normal wear-and-tear will be repaired or replaced at a reasonable cost to the customer.
External Warranty:
Some manufacturers need to assess the product before the warranty claim will be accepted.
If the manufacturer requires the product to be sent overseas for assessment . The freight cost must be covered by the owner. The average freight cost is about $80 for a “scope” sized product. (Sometimes the freight cost can be shared with other returns) If the manufacturer finds that the product is faulty due to misuse. The manufacturer will either offer to repair, or if not economical to repair offer to replace the item. The cost of repair or replacement must be covered by the owner. Please make sure you understand the manufacturer’s warranty prior to making a claim.
Shipping Information & Pricing
Orders are shipped Monday to Friday. Weekend and Public Holiday orders will be processed on the next business day
* This applies for purchases made on the Silverfin Sports Website ONLY.
New Zealand Delivery Times
• Parcels sent to Urban addresses – 2-14 working days.
• Parcels sent to Rural addresses – 3-14 working days.
*PLEASE NOTE: We are currently experiencing delays with our Dangerous Goods Delivery.
NOTICE: Our standard shipping is non signature required for delivery. Please add a note into your order cart if you would like a signature to be obtained for delivery. Please note that signature delivery is not an option for rural addresses.
A valid firearms license is required for the purchase of all ammunition, centrefires, rimfires and pistols.
Shipping of firearms and ammunition from Silverfin Sports.
If a firearm or ammunition is purchased online from Silverfin Sports , Silverfin sports will forward a mail order form to the purchaser for completion and submitting to the New Zealand police. This is in accordance with New Zealand law.
Silverfin Sports does not export firearms and ammunition outside of New Zealand.
Security
Storage and Security of Personal Information
When any online services are provided which involve visitors sending personal financial information to this website and subsidiary websites, a secure transmission method will be used.
Our card payments are processed by VeriFone who are PCI DSS compliant, we do not store credit card details.
All Silverfin Sports employees and data processors who have access to, and are associated with the processing of, personal data are obliged to respect the confidentiality of our visitors’ personal data.
Pricing and Communication
Pricing and Stock
All prices listed are inclusive of Goods and Services Tax unless otherwise stated. Our pricing structure is different to our in store pricing structure. Prices are primarily listed in New Zealand dollars. Prices may change without notice. Silverfin Sports endeavours to carry sufficient stock at all times, although stock and pricing is subject to availability – if we do not have an item you have ordered in stock – we will advise you of this and you can choose from:
1.) An alternative product.
2.) We will advise a delivery date, if acceptable we will process your order when the item is available.
3.) Not process your order, and refund any monies paid.
Confirming Prices
Items in your Shopping Cart will reflect the most recent price displayed on the item’s product detail page. Placing an item in your cart does not reserve the price shown at that time. It is also possible that an item’s price may decrease between the time you place it in your cart and the time you purchase it. Many discounts are limited time offers. The discount we offer for any item is dependent upon its availability.
We cannot confirm the price of an item until you order. Despite our best efforts, a small number of the items on any of our sites may be mispriced. If an item’s correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before shipping or cancel your order and notify you of such cancellation.
Electronic Communication
When you interact with any of our websites or send us e-mails, you are communicating with us electronically. You agree to receive communications from us electronically. We will communicate with you by e-mail. You agree that all agreements, notices, conditions, advertisements, disclosures and other communications that we send to you electronically satisfy any legal requirement that such communications be in writing. You agree to non-disclosure of any communication we have directed to you without written permission from us.
Product Returns
a) Silverfin Sports will endeavour to ensure goods and services meet all the guarantees under the Consumer Guarantees Act. As such, we will always endeavour to ensure products are:
• Of an acceptable quality;
• Fit for their particular purpose, and
• Match the description or demonstration model.
b) No product will be accepted for return without obtaining prior written authorization from Silverfin Sports. Freight, handling and insurance charges will be at the cost of the Purchaser.
c) Silverfin Sports may, but is not obliged to, accept the return of any product that was ordered and correctly supplied.
d) If product was delivered incorrectly or with defects or damage from courier/transport, the purchaser must inform Silverfin S[ports in writing within three days of receipt of the product. The notification must quote the relevant invoice number and must include all the necessary details of the incorrect delivery, defect or damage. If purchaser fails to notify Silverfin Sports, the purchaser shall be deemed to have received the product in good order and condition and that the same had been delivered in accordance with the purchaser’s order. Silverfin Sports will meet its obligations under the Consumer Guarantees Act for products that are found defective or damaged outside of the 3 days.
e) Without express permission from Silverfin Sports any product that has been authorized for return must be returned in a pristine state. If a product is not returned in the expected state, Silverfin Sports will meet its obligations under the Consumer Guarantees act.
f) In the event Silverfin Sports has agreed to:
• Refund for goods, the goods must first be returned to Silverfin Sports in pristine state. Pristine state is described as all original packaging, with all original parts, nothing damaged or dirty. Products not returned in pristine state may incur charges to replace the missing or damaged parts, or non refund of part or the entire purchase price.
• Repair or replace, the repaired or replaced goods may only match what was provided to Silverfin Sports. Ie if an item is returned missing box, manual, or associated accessories, then the repaired/replaced item may return in an equal condition.
g) Please note that our staff will test all returned products to determine the nature of the defect or if the item is defective at all. If an item is returned as defective, and after testing it is deemed to have been in good working order, the item will be returned to the customer as it was received. A fee of $30 may be charged for testing fees, handling, and return shipping, handling and insurance. This fee then needs to be paid before your non-faulty goods will be returned. Please test the defective item(s) prior to sending the item back for warranty service. This will save you time and money.